To place an order, go to the page of the product that you want to buy and click add to cart. Once you have added all the products you want to buy to your cart, click the cart icon on the top right of the page and proceed to checkout. You will be asked to input your billing and shipping details there.

Yes of course! You may reach us on the following channels:
Viber: +639188233665
Whatsapp: +639188233665
Instagram: @bff_mnl
Email: info@bffmanila.com

Unfortunately, cancellations are not allowed once an order is placed. Please contact help@bffmanila.com for any concerns, or message us on our official Viber and Whatsapp channels at +639188233665

Unfortunately, changes in order details are not allowed once an order is finalized. Please ensure all of your order details (delivery address, contact numbers) are accurate and final before paying for your order.

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
 If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

We currently accept Mastercard and Visa cards. We are working on providing other payment methods soon!

You can shop at BFF Manila without creating an account.
 However, register with us and you'll be able to enjoy the following benefits
* Track your orders and review past purchases
* Add sold out items and products you love to your Wish List
* Save your address and card details so you can shop even quicker next time
* If subscribed, receive promotional offers and updates through e-mail newsletters

Please contact help@bffmanila.com for any concerns, or message us on our official Viber and Whatsapp channels at +639188233665

We can deliver to all major cities as well as most remote areas within the Philippines. 

We cannot deliver to the following provinces for now: Batanes, Bukidnon, Davao Oriental, Dinagat Islands, Guimaras, Ifugao, Lanao del Sur, Mountain Province, Sulu, Quirino, Sarangani, Siquijor, South Cotabato, Sultan Kudarat, and Sulu.

Due to the impact of COVID-19 to our communities, it will take around 1 to 2 weeks for you to receive your order. But as we strive to get back to a new normal, we will expect the delivery time to go down.

We offer free nationwide shipping for orders above PHP7,995. Otherwise, a flat fee of PHP300 applies.

We have BFF operations in Thailand and in the Philippines. Currently, we are unable to ship to other countries overseas.

All your purchases are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
Kindly ensure that an authorized representative is available to receive deliveries on your behalf should you be unavailable.

Our products are purchased directly from the global brands as we are accredited by these brands and are licensed to distribute their products to the Philippines.

Due to the nature of items, change of mind for purchases is unfortunately not entertained. For damaged, missing items, kindly contact our help desk as soon as convenient at help@bffmanila.com.

As of now, exchanges or refunds on purchases in good condition are not allowed. For damaged, missing items, kindly contact help@bffmanila.com for any concerns, or message us on our official Viber and Whatsapp channels at +639188233665

Our website can only apply one promotional code per single order. Promotional codes are unable to be used in conjunction with other promotional codes on the same order. 

Please contact help@bffmanila.com for any concerns, or message us on our official Viber and Whatsapp channels at +639188233665