To place an order, go to the page of the product that you want to buy and click add to cart. Once you have added all the products you want to buy to your cart, click the cart icon on the top right of the page and proceed to checkout. You will be asked to input your billing and shipping details there.
Frequently Asked Questions
I. Orders
1. How do I place an order?
2. I'm not sure what to buy. Can I get some advice on which products are best for me?
Yes of course! You may reach us on the following channels:
Viber: 0918-8-BFFMNL
Instagram: @BFF_MNL
3. Can I cancel my order?
Unfortunately, cancellations are not allowed once an order is placed. Please contact info@bffmanila.com for any concerns.
4. I want to change my order details (phone number, address)
Unfortunately, changes in order details are not allowed once an order is finalized. Please ensure all of your order details (delivery address, contact numbers) are accurate and final before paying for your order.
5. How do I track my orders?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
II. Accounts and Payments
1. What payment methods do you accept?
We currently accept Mastercard and Visa cards. We are working on providing other payment methods soon!
2. Do I need to register an account to place an order?
You can shop at BFF Manila without creating an account. However, register with us and you'll be able to enjoy the following benefits
* Track your orders and review past purchases
* Add sold out items and products you love to your Wish List
* Save your address and card details so you can shop even quicker next time
* If subscribed, receive promotional offers and updates through e-mail newsletters
3. I forgot my password or lost access to my account, how do I solve this?
Please get in touch with us at info@bffmanila.com
III. Delivery and Shipping
1. What locations do you deliver to?
We can deliver to all major cities as well as most remote areas within the Philippines. You may send us a message on our official channels to confirm whether your location is servicable.
2. How long is the delivery time?
Due to the impact of COVID-19 to our communities, it will take around 1 to 2 weeks for you to receive your order. But as we strive to get back to a new normal, we will expect the delivery time to go down.
3. Do you have FREE shipping?
For Beauty Products: We offer free nationwide shipping for orders above PHP7,995. Otherwise, a flat fee of PHP300 applies.
For TRIZIE: We charge P150 shipping fee per order.
4. Do you ship internationally?
We have BFF operations in Thailand and in the Philippines. Currently, we are unable to ship to other countries overseas.
5. Is my package insured and do I need to sign for my orders?
All your purchases are insured against theft and accidental damage whilst in transit from our warehouse to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
Kindly ensure that an authorized representative is available to receive deliveries on your behalf should you be unavailable.
6. Where are your products from?
Our products are purchased directly from the global brands as we are accredited by these brands and are licensed to distribute their products to the Philippines.
7. Do you have same day delivery?
Yes, we can do same day delivery for select items, but only for orders placed within 10AM - 4PM (not including weekends and holidays).
To request for same day delivery, message our BFF Beauty Experts at Viber 0918-8-BFFMNL or Instagram @bff_mnl.
IV. Returns and Exchanges
1. What is your return policy?
Due to the nature of items, change of mind for purchases is unfortunately not entertained. For damaged, missing items, kindly contact our help desk as soon as convenient at info@bffmanila.com with a photo and/or video of your damaged items.
If no response within 24-48 hours, please Viber our BFF Beauty Experts at 0918-8-BFFMNL.
2. Do you offer refunds or exchanges?
As of now, exchanges or refunds on purchases in good condition are not allowed. For damaged, missing items, kindly contact our help desk as soon as convenient at info@bffmanila.com with a photo and/or video of your damaged items.
If no response within 24-48 hours, please Viber our BFF Beauty Experts at 0918-8-BFFMNL.
V. Loyalty Program
1. What is the BFF Loyalty Program?
We will be launching a Loyalty Program in June 2021. More details to follow.
2. What are the benefits of joining the BFF Loyalty Program?
We will be launching a Loyalty Program in June 2021. More details to follow.
3. How do we join the BFF Loyalty Program?
We will be launching a Loyalty Program in June 2021. More details to follow.
VI. Promotions
1. Can I use multiple promotion codes on a single order?
Our website can only apply one promotional code per single order. Promotional codes are unable to be used in conjunction with other promotional codes on the same order.
2. Where can we contact a representative for more information?
You may reach us on the following channels:
Viber
Facebook?
VII. Special Product Inquiries
1. Is TRIZIE Pregnancy-safe?
TRIZIE products are NOT pregnancy-safe!
2. Is Dr. Sturm pregnancy-safe?
The following are not pregnancy-safe:
• Anti-Aging Body Cream
• Cleanser
• Darker Skin Tones Foam Cleanser
• Sun Drops
3. Is 111SKIN pregnancy-safe?
The following are not pregnancy-safe:
• 3 Phase Anti Blemish Booster
• Antioxidant Energising Essence
• Celestial Black Diamond Cream
• Celestial Black Diamond Emulsion
• Celestial Black Diamond Eye Cream
• Celestial Black Diamond Eye Mask
• Celestial Black Diamond Retinol Oil
• Celestial Black Diamond Serum
• Exfolactic Cleanser
• Hydrolat Anti Blemish Tonic
• Lift Off Purifying Cleanser NAC Y2
• Nocturnal Eclipse Recovery Cream NAC Y2
• Space Anti Age Day Cream NAC Y2
• Space Anti Age Day Emulsion NAC Y2
• Reparative Beauty Dose